The confidence of quality

In 2009, Austim recognised that continual improvement in the area of customer service and quality control would play a crucial role in our business’s ongoing success. We implemented systems that allowed us to achieve the internationally recognised AS/NZS ISO 9001:2015 following stringent and continual third party audits.

With such steadfast quality control systems in place, we have full confidence that all products leaving our premises are fit for purpose and are sure to meet or exceed your expectations. And when we’re confident, we know you will be too.

View Austim’s ISO 9001 certification

Whether you need merbau timber or structural timber beams, Austim guarantees quality.
If you have any queries related to our quality control methods, just ask Austim!

QUALITY POLICY

Austim Pty Ltd is a supplier of unique, decorative timber based products of high quality and with exceptional service. We aim to deliver timber solutions that exceed expectations to make customers projects successful. We will at all times be responsive and act with professionalism and transparency.

Austim fulfils this commitment by operating a Quality Management System (QMS) in accordance with the requirements of ISO 9001:2015

Management are committed to ensuring stakeholder requirements are determined, understood and consistently met. We commit to the continual improvement of our QMS by ensuring the risks and opportunities that can affect conformity of products and services are identified and addressed and the clear focus is consistent delivery of customer satisfaction. Consideration is given to align our quality objectives with the strategic direction of the business.

Measurable quality objectives for goods, services, and customer satisfaction have been established in QMS procedures and other system documents so that the objectives can be achieved.

Management and personnel understand this Quality Policy and they contribute to the achievement of quality objectives and the continual improvement of the QMS.

Management periodically reviews this Quality Policy to ensure it remains relevant to Austim and the fulfilment of its commitments and objectives.

 

Mike Rowney

Managing Director

Austim Pty Ltd

Policy 25 Rev 1. 28-Sep-2017


Whether you need merbau timber or structural timber beams, Austim guarantees quality.
If you have any queries related to our quality control methods, just ask Austim!